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Shipping & Returns

To ensure shipment goes smoothly, please join as a member before purchasing and confirm that the information is correct. 
Some products take a longer time to stock up and are expected to be shipped in order after arrival. Thank you for your patience.

Shipping Policy
We use SF Express to ship from Taiwan to China, Hongkong, Macao.
To Malaysia, Singapore, Japan, Korea, and other Asian countries, North America, Central America, Oceania, the Near and the Middle East, EU Countries, the packages will be sent by EMS.
Notice: Please write the address in Chinese when shipping to Taiwan, China, Hongkong, and Macao.

Orders in Taiwan 
Packages are sent by Taiwan Pelican Express, we will charge NT$100 shipping fee once you placed your order.

Orders in Outlying islands of Taiwan 
Packages are sent by Chunghwa post registered parcel, we will charge NT$150 shipping fee once you placed your order.

Orders in Asia (Malaysia, Singapore, Japan, Korea, and other Asian countries) & Overseas
Packages are sent by EMS, we will charge shipping fee once you placed your order , priced by package's weight.

Orders in China, Hongkong, Macao
We are currently processing China, Hongkong and Macao delivery through SF Express,  cash on delivery.
International shipping rates will be calculated based on the package size, weight of the item, and the destination country and area.

China Order and Delivery :
Please click the shopping cart, check out your order.
It takes 14 working days to start the delivery. After the payment, we will provide you with a shipment tracking number. 
To check the status of your order, please visit:https://htm.sf-express.com

※we can only ship one address in one order. 
※It takes 14 working days to start the delivery.
※SF Express currently won’t be able to cash on delivery when ships to the United States and some country. You will need to follow the general shopping process and pay first.
※Customers must be aware that they might be liable to pay Import Taxes and Duties if the value of goods ordered is of a value over their national import thresholds. Please refer to your local government or country transportation updates for more information. We do not have a responsibility for the local Taxes and Duties.
※We do not accept exchanges for international orders. Items that are faulty must be returned to us within 7 working days of the item being received by the customer. The returning shipping fee might pay by customers.
※We are caring about every product and will carefully check the items before shipping. If you received any damaged item, we will help you to claim compensation.

Due to the current situation surrounding COVID-19, some countries are experiencing severe delays or transportation has stopped at this time.

Delivery Days
Delivery days for Taiwan shipment are 1-3 days, for normal international shipments is approximately 7 - 14 days.

To ensure shipment goes smoothly, please confirm that the receiver's information is correct. 
We will send an email notification before shipping.
If the postman couldn't reach the receiver when your order arrives, the packages will be returned to the logistics center until the shipping information confirmation.
The failed delivery was due to the wrong receiver′s information, and also we couldn't reach the receiver, the orders will be canceled and refunded.
(The back and forth freight charges will be deducted)

Please notice that your orders will be canceled and refunded.
・The information of the receiver is not correct, also we couldn't reach you or the receiver over 3 workdays.
・When the packages returned to the logistics center, we couldn't reach the receiver over 3 workdays.

Return Policy
Goods can be returned or refunded within 7 days from the next day after receipt. 
(Refunds are only available when there is no genuine product that can be replaced, or after consultation with customer service staff)
The goods should be returned in the same original condition, cleanly packed, and tagged.  
Please contact customer service before returning or exchanging the goods.
※Only one return (exchange) service is provided for each order.
※Overseas orders only accept return service of the entire order, no exchange is provided. 
※If you want to return or exchange the orders on Taiwan's main island and outlying islands, please contact customer service within 7 days from the next day after receipt to collect the goods. The shipping fee when re-sent is absorbed by us.
※Food cannot be returned or exchanged.
※The refund amount is the amount of the product, shipping costs are already incurred and cannot be refunded.